Please submit your sample request here. Please allow two to three business days to process requests. Sample requests ship via FedEx Ground daily at 3:00 PM PST. If expedited shipping is needed, please provide a shipping account number.
Our products are not intended for use or exposure to temperatures below zero (0°) degrees Fahrenheit.
Our products are not intended for use or exposure to temperatures above 150° degrees Fahrenheit, so do not put them in the oven.
The BOTTLEBOX® is made from rPET and is NOT microwavable!
Only polypropylene containers are microwavable. Only microwave containers that have a “microwaveable” message on it. DO NOT microwave PET.
All clear and colored BOTTLEBOX® containers are recyclable.
*Please check locally if your recycler accepts black containers, both PET and PP.
The BOTTLEBOX® containers contain a minimum of 50% and up to 80% post-consumer recycled PET.
We would love to help with your packaging solution. With the flexibility in the BOTTLEBOX®, we can customize our existing products by embossing your logo or developing a new color to match your brand. Custom packaging is available for a minimum of 800,000 pieces per year. Please briefly describe what you are looking for in our contact us form and we will get right back to you.
We accept all major credit cards through PayPal: Visa, Master Card, Discover, and AMEX. Order must be placed on the BOTTLEBOX® shop without exception.
You don’t need a PayPal account to check out. You can proceed to check out as a guest and pay with your debit or credit card.
We don’t offer customer pickups at our locations. All orders must be shipped via FedEx.
Our order minimum is one case.
Orders placed on our site are usually processed and shipped within 72 hours, Monday through Friday, excluding holidays, regardless of the shipment method chosen. Choosing Expedited Delivery (e.g. Next Day or Second Day Delivery) at an additional charge may reduce the amount of time your order spends in transit. As an example, West Coast to East Coast takes approximately 5 days.
Orders are usually processed and shipped within 3 business days. Once shipped, your order may take from 3 to 5 business days depending on our location.
*Please note that once your package is in transit, we are not responsible for delay due to inclement weather occurring along the shipment route.
If for any reason you are not satisfied, simply fill out the contact us form within 45 days of purchase for an exchange, refund or merchandise credit. Credit is not issued for shipping and handling charges, PayPal, credit card or similar fees. We only accept the return of new, unused and complete product cases and DPI does not take title to returned items until the item arrives at our fulfillment center, postage prepaid. Please note that you will receive your refund, minus from the original shipping fee and from return shipping fee, to your original payment. Once we receive your email via the contact us form, we will send you a prepaid label.
If your overall order exceeds 150 lbs, you will see the message “No shipping options were found.” When this happens, please split the items in your cart into multiple transactions. For example, if you have 20 cases of the BOTTLEBOX® in your cart and you receive this message, please split up your order into two transactions of 10 cases each to avoid going over the 150 lbs limit.
Tracking confirmation will be sent to your email once the label is created within 72 hours, Monday through Friday, excluding holidays. If you don’t have the confirmation, please check your spam folder or contact us.
Shipping is free via FedEx Ground shipping with coupon code BOTTLEBOX Ground in the 48 contiguous United States. Sorry, but this offer is not for recipients in Alaska, Hawaii, US Virgin Islands, Puerto Rico, and Guam. However, we will offer 10% off with coupon code BOTTLEBOX US for all orders shipping to Alaska, Hawaii, US Virgin Islands, Puerto Rico, and Guam going forward. To receive the free shipping or 10% off offer, the coupon code must be applied during the checkout process. For other delivery methods, US shipping rates will be added. Please contact us for shipping options outside of the United States and Canada.
Orders are typically shipped from Azusa, California. Depending on the products, it may also ship from Salinas, California and Rockingham, North Carolina.